The Veg Patch Terms of Use

Who we are

We are The Veg Patch proud to be part of the Lake District Estates a company registered in England and Wales. Our company registration number is 00346999 and our registered office is at Maudlands Maude Street Kendal Cumbria LA9 4QD. Throughout this Terms of Use document we will be referring to Lake District Estates when we use the words ‘we’, ‘us’, ‘our’ or “the Veg Patch’.

 What these terms cover

These are the terms and conditions on which we supply products to you, whether these are goods or digital content.

Why you should read them

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

Access to our Website

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service and that you agree to comply with them, as may be updated by us from time to time. If you do not agree to these Terms of Service, you must not use this Website.  From time to time we may need to change the terms of service so you should check this page regularly.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. There may be occasions then we need to restrict access to some parts or all of this Website.

This Website may also contains links to other websites, which are not operated by Lake District Estates (the “Linked Sites”). Lake District estates has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Notice

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy, which sets out how we will use your information and how we look after your personal data.

Prohibitions

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access this Website. You should use your own virus protection software.

You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to our site. You must not attack this Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it except where such loss or damage is caused by our negligence.

The use of automated systems or software to extract data from this Website for commercial purposes, (‘screen scraping’) is prohibited without license.

Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Lake District Estates or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Lake District Estates and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble (except to the extent that any reduction of such software to human readable form, whether by reverse engineering, decompilation or disassembly, is necessary for the purposes of integrating the operation of the software with the operation of other software or systems used by the customer) or create derivative works based on any software or accompanying documentation supplied by Lake district estates or its licensors.

The Veg Patch Competition Terms

From time to time we may run competitions where we do, we reserve the right to withdraw the competition at any time where it becomes necessary to do so for reasons beyond our reasonable control, including but not limited to the unavailability of the prize. These competition terms may be amended at any time without prior notice. Any changes will be posted on the Website. It is your responsibility to ensure you review the current competition terms before entering any competition. Please note that this promotion is in no way sponsored, endorsed or administered by or associated with any social media organisation and is solely the responsibility of LAKE DISTRICT ESTATES Limited.

Any and all competition are open to UK residents aged 18 or over. Where competitions are aimed at children those under the age of 18, we would seek to gain the parents or guardians permission for the child to enter this competition.

Entries are accepted from individuals only and are limited to one entry per individual. No employees of LAKE DISTRICT ESTATES Limited may enter this competition. No third party, group or organised entries are permitted and in the event you enter the competition in breach of these terms we reserve the right to disqualify you from the competition and charge you the full retail price for any goods supplied to you (subject to your statutory rights to cancel the purchase).

No purchase is necessary to enter this draw. Entries are accepted through our website or via our social media pages only. To enter, you should follow the directions posted by us, including providing some of your personal details. We collect details of those who enter our competitions and hold the data in accordance with our Privacy Policy.

Winners are picked in accordance with the published criteria. Details of prize winners will be disclosed on our website and/or our social media pages. We reserve the right to re-draw the winner if the original winner picked does not respond to our making initial contacting with them within 7 days.

The winning entry will be picked by us at our sole discretion or by random draw as indicated. We will not enter into any correspondence concerning the winning entry. We will inform the winner within a reasonable period. We are not responsible for any prize that may be lost, stolen, forged, damaged or tampered with in any way before it reaches the winner. In the event of a prize being unavailable for any reason we reserve the right to substitute prizes of equal or greater value.

By winning one of our competitions we may invite you to send us a review of the product we send to you. You confirm that we may publish your reviews including any associated imagery as part of our marketing including (but not limited to) on-line on our website and on social media.

You may upload imagery including video or photographs as part of your review. You must ensure that any such imagery does not contain the copyright work or brands of anybody else. You agree to ensure that your review does not contain any offensive, explicit sexual, obscene, defamatory, vulgar or otherwise unsuitable material. Your review should be limited to fair comment based on your personal use of the product.

Further you should ensure that any person identified in the review has given their permission to be included in the review or that you are permitted to give that permission yourself. You agree that we may edit your review before publication to remain with these terms.

We accept no liability for damage, loss, injury (other than or liability for personal injury or death as a result of our negligence or any other liability which cannot be excluded or limited by law) or disappointment of any kind suffered by any entrant. It is your responsibility prior to entering the competition that the product offered as prize is suitable for your use with your child.

The courts of England shall have exclusive jurisdiction of all disputes in entering this competition provided that the parties shall make at least one initial good faith attempt at mediation (costs shared) in attempting to resolve any dispute. The terms shall be governed under English law.

Offers and Promotions

Offers are available exclusively on THE VEG PATCH websites and we reserve the right to withdraw an Offer at any time, including before an expiry date, if advertised.

Multiple Offers can be used in one transaction.

Offers are subject to availability and apply to selected full-price products only.

Discounts are calculated automatically at the basket and do not apply to delivery charges.

Any refunds will take into account the discount, e.g if a item is returned that was part of a multibuy, which then negates the multibuy terms, the kept items will revert to full price. The refund amount applied to the returned item will then reflect the revised value of the original order without the multibuy applied.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

In order to contract with LAKE DISTRICT ESTATES you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. LAKE DISTRICT ESTATES retains the right to refuse any request made by you, and LAKE DISTRICT ESTATES  reserves the right to close you’re THE VEG PATCH account at its sole discretion. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be THE VEG PATCH or may in some cases be a third party. Where a contract is made with a third party THE VEG PATCH is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18’s.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved us and we have debited your credit or debit card.

Pricing and Availability

We try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly where applicable and included in the ‘Total Cost’.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

• All payments are in sterling ( British Pounds / £ )
• We accept payments via secure server powered by Worldpay

Refunds

Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most products bought online you have a legal right to change your mind within 14 days and receive a full refund for the products (subject to the paragraph below Deductions from refunds if you are exercising your right to change your mind). We offer a period of 60 days after the day you (or someone you nominate) receive the items in which you are permitted to return the items to us and receive a full refund. It is free to return any items to THE VEG PATCH if you use a pre-approved method as set out in our Delivery and Returns Policy. We will also refund the original cost of delivering the item to you if you return the whole order to us. You have further legal rights to end the contract which are set out in more detail below.

How to end the contract with us

Tell us if you want to end the contract. To end the contract with us, please let us know by doing one of the following:

• Email us at info@thevegpatch.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

Your obligation to return rejected products.

If you wish to exercise your legal rights to reject products or you wish to return the products within the 60 day period, you must post the products back to us. When returning products to us you will need to use the relevant return label which will be provided. If you do not use one of the pre-paid services, then you will be responsible for the cost to return the products. If you are returning your whole order to us, then we will also refund the original cost of delivering your items to you.

You are permitted to remove goods from their original packaging for inspection purposes but the goods must be returned to us in their original packaging in order to obtain a full refund. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

How we will refund you

We will refund you the price you paid for the products, including any original delivery costs if you are returning your whole order, by the method you used for payment. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then, if we have not offered to collect goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law LAKE DISTRICT ESTATES and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Lake District Estates liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with LAKE DISTRICT ESTATES and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to The Veg Patch.

Indemnity

You agree to indemnify, defend and hold harmless Lake District Estates, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

LAKE DISTRICT ESTATES shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any questions, complaints or comments. You can contact our customer service team by emailing: info@thevegpatch.uk.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Lake District Estates. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Lake District Estates.